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Supporting links or documents
Hosting capacity on our high voltage network
To help you assess site suitability for your project view our map to see capacity to connect distributed generation to our high-voltage network.
A welcoming and inclusive culture
Living our values is important too. You'll see our values come to life in the way people treat each other at work, work together on projects big and small and the ways leaders support their teams.
- Bring your whole self to work
- Industry leading gender representation
- Culture committees and employee interest groups
- Diversity and inclusion certification
FAQs
If you’re in arrears your retailer may have stopped supplying you. Call your retailer to discuss.
Search your address on our planned outages page to check whether you’re affected by a planned outage today. Planned outages
If there are burn marks, strange smells or a crackling sound coming from your switchboard, don’t touch it and contact us straight away on 0800 27 27 27.
If your power meter is still tracking your electricity usage (the digital display on your smart meter is still working, or the dials on your older-style meter are still ticking over). Call your retailer for next steps.
If there’s nothing happening on your power meter, the fuse may have blown on the pole or pillar box on your boundary, or you may be part of a wider network outage. Call your retailer or fill in our Report an outage form.
CTA collection/accordion - Steps
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Step 1
Design and construction
Your work will be carried out by our contactors. This includes and infrastructure setup and upgrades required for your connection. Once construction is complete and compliance is confirmed, your connection will be ready for livening. Work is carried out by our contractors. This includes any infrastructure setup or upgrades required for your connection.
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Step 2
Network connection
For new connections, we'll arrange for a new ICP with the retailer. Once your electrician has provided a Certificate of Completion, we'll arrange for the connection to be livened. -
Step 3
Prepare and apply
Talk to your electrician, then gather all the required information and submit your application via Powerco Connect - our connections portal. -
Step 4
Quote and offer
Network ready
If your connection does not require any network design and/or construction, we will provide you with a fixed-price quote. See pricing schedule for details.
You will need to pay within xxx working days via bank transfer.Network design and build
If your connection requires network design and build, we will provide you with a quote tailored to your connection needs. See pricing schedule for details.
You will need to pay a deposit to proceed within xxx working days via bank transfer. -
Step 5
Review and assess
Our team will review your application and assess the connection requirements. We'll get back to you within xxx working days.